Return and Refund Policy
At 3Elephants Bath Bar, each product is handcrafted in small batches with the utmost care and attention to detail. Due to the nature of our personal care products and our commitment to hygiene and product integrity, all sales are final.
However, your satisfaction is important to us. If your order arrives damaged, incorrect, or defective, please contact us at contact@3ebb.com within 7 days of delivery, including photos and a description of the issue. We’ll gladly offer a replacement, store credit, or gift card when appropriate.
🌸 Fragrance Preferences & Returns
Fragrance is a personal experience. As such, we do not accept returns or exchanges on opened products due to scent preference.
If a product is unopened, unused, and in its original packaging, it may be eligible for store credit, gift card, or exchange if returned within 7 days of delivery. Approval is at our discretion.
Please Note:
Return shipping is the responsibility of the customer unless the product arrived damaged or defective.
We recommend purchasing a sample bar if you are unsure about a scent.
🚫 We Do Not Offer Returns or Refunds For:
Change of mind
Products reported after the 7-day window
Opened, used, or customer-damaged products
(Please review the full ingredient list prior to purchase or contact us with any concerns.)
🎁 Gift Returns
If you received a 3Elephants product as a gift and are unsatisfied, either:
The original purchaser may contact us with proof of purchase within 7 days to initiate a replacement or store credit/gift card; or
You may return the unused, unopened, undamaged item with the original packing slip or receipt, provided it meets our return policy conditions.
We reserve the right to deny a refund or replacement if the claim does not meet our policy conditions.
Thank you for supporting small-batch, artisanal skincare 💚
Terms and Conditions
Welcome to 3Elephants! By accessing or using our website, you agree to the following:
- Acceptance of Terms: Use of our site signifies your agreement to these terms.
- User Responsibilities: You agree to use our site lawfully and refrain from any prohibited activities.
- Intellectual Property: All content on this site is owned by 3Elephants and protected by intellectual property laws.
- Account Management: You are responsible for maintaining the confidentiality of your account information.
- Purchases and Payments: All transactions are subject to our payment terms and conditions.
- Returns and Refunds: Our return and refund policies are outlined in detail within our full terms.
- Limitation of Liability: We are not liable for any damages arising from the use of our website.
- Privacy Policy: Your use of our site is also governed by our Privacy Policy, which outlines how we handle your personal information.
- Modifications: We reserve the right to modify these terms at any time, and such changes will be effective upon posting.
For complete details, please review our full Terms & Conditions. If you have any questions, feel free to contact us.
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